To be eligible for a refund, your item needs to have the receipt or proof of purchase (email invoice will also be considered valid). Refunds shall be entertained only if product is damaged or have been received after the best before date has passed or expired or its non-delivery. Once we inspect and if your claim of refund is approved, we will initiate a process of refund to your original method of payment. You will receive the credit within 15 days, depending on your card issuer’s policies.

diamondhenna.com.com OR “Babu Ram Om Prakash Pvt. Ltd.” will accept your refund request of the sold products through the website www.diamondhenna.com,

subject to the terms and conditions mentioned below:

• Refund requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. Only such cases will be considered for refund thereafter.
• Buyer has to inform diamondhenna.com.com OR “Babu Ram Om Prakash Pvt. Ltd.” of his/her about the damaged products within 2 hrs of receipt of the goods at his/her shipping address.
• If your claim of refund request is approved, we will initiate a process of refund to your credit card (or original method of payment).
• All emails in this regard are to be sent to [email protected]
• No Refund will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations.

No refunds will be given in the following cases:

• Incorrect or insufficient address mentioned by the customer.
• Non- availability of recipient at the mentioned address and/or premises.
• Refusal to accept products.
• Delivered at the place/to the person specifically mentioned by the customer other than the customer himself.
• Force majeure events.
• In case the product has undergone any tampering by the customer.